All STAAD product releases are now deployed through Bentley SELECT Services. If you are unsure of what SELECT Services is or how to obtain the latest version of your software we have compiled this FAQ list which will help answer your questions.

What is SELECT client?

Bentley SELECT is the name of the program that replaces the support and maintenance agreement that was previously available from Research Engineers. With a SELECT agreement, you become a SELECT client, which among other benefits provides access to our technical support resources as well as the ability to download all product releases during the time period you are on SELECT (maintenance). To read more on the specifics of SELECT please refer to the SELECT Overview page.

I am a SELECT client. Where do I get the software?

If you are a SELECT client then you should also have a SELECT User Name and Password to allow you access to the SELECTServices website to download the latest software. From the SELECTservices page, click on Downloads/MySELECT_CD. You will need the user name and password information that was provided to the Bentley contact in your organization when the SELECT contract was completed.

We can’t find our SELECT username and password, or I am unsure if our company is on SELECT. What do I do?

In either of these cases we ask you to please contact licensing@bentley.com or call (800) 513-5103 (US) or (31) 23 556 0646 (EU) so we can further diagnose and respond to your situation.

I am not a SELECT client. How do I learn more about signing up to receive the latest version of the RAM Products?

If you are interested in learning more about SELECT please refer to the SELECT Overview page. For more information and to sign up to be a SELECT client please contact Jason Reichel at (800) 726-7789 x108.

Why is the latest release not a free upgrade?

In between each major release there is sometimes a need to release updates that address major product defects or minor feature enhancements. These versions are made available to all clients as an automatic minor version update on the most recent major version. These minor versions are available to all clients irrespective of whether they are on SELECT or not, provided they have the most recent major version release. However, only those clients on SELECT are eligible to receive major versions where significant new features have been added.

Where can I get additional assistance?

If you have further questions about obtaining your software please feel free to call you local technical support expert or email support@bentley.com. We thank you for your continued support and look forward to providing you more exciting products and features in the near future.